Legal
Refund Policy
Effective June 27, 2026 | Version 2.0 | The Human Practice Inc. o/a PrepBoard
- Effective date
- June 27, 2026
- Version
- 2.0
- Contact
- privacy@prepboard.ca
This refund policy applies to PrepBoard's active NCLEX-RN self-study subscription platform.
It is designed to keep billing expectations clear before students subscribe.
Billing principle
Subscription access is prepaid for the selected billing period. Except where applicable law requires otherwise, cancellation stops future renewals and does not automatically refund the current paid period.
1. Subscription Access
A subscription purchases access to the active self-study platform for the billing period shown at checkout. Access begins after account and payment setup are complete.
2. Cancellation
You may cancel future renewals through billing tools in the student zone or by contacting support. When a subscription is cancelled, access normally continues until the end of the paid period.
3. Refund Requests
Refund requests should be sent to privacy@prepboard.ca with the account email, charge date, and reason for the request. PrepBoard reviews requests against applicable law, payment records, platform access records, and the facts of the issue.
- Duplicate or mistaken charges will be corrected after verification.
- Verified platform access failures caused by PrepBoard may qualify for a refund, credit, or other remedy.
- Non-use of the platform, change of mind, or exam outcome alone does not create a refund entitlement unless applicable law requires it.
4. Statutory Rights
Nothing in this policy limits mandatory rights under applicable consumer-protection law. Where those laws provide a stronger cancellation or refund right, that right controls.